When I checked the order the next day when it populated, it was missing one number on my apartment. For the last two years, I’ve done so and put in the correct address for my apartment. Side note: do NOT use the app to place a preorder for an iPhone. I only have options for “mobile” or “home”. Can’t do that on the app for some reason even though when I googled it, it said I had the ability to. All I can do it shop for new but if I want to see an order status, I have to use the website or call. Also, I have no way to view my order status on the shop tab. The UI just constantly jumps around and the app doesn’t seem stable. After just hearing the reports that our GDP suffered a second quarter loss, officials makes it a recession and Lord knows I need all of the help I can get. Thank you for helping make my life easier at a time when our country is in such discern. So hats off to you Verizon and well done. I rarely ever write reviews, but in the case where someone has stunned me at level that exceeds my bar, then I am compelled to be responsible and speak up. Neat, friendly, and skilled on performing their job in a dedicated and inviting manner. Their My Verizon app is the most organized, professional looking, yet easiest app to use and can resolve about any thing you want to do. And was still far away from the appealing, pleasant, and satisfying experience given to me by Verizon. Especially for involving boost in their platform. Except for a brief time with Sprint 8 years ago that was satisfactory, but then the company just took a wrong turn in the game. I always felt that it was an unbalanced relationship where I was always held hostage because I had to have it. And every time there was something that the company was to blame for that I suffered a loss from as a result. I am 42 and have been in the cell game since the beginning and have had service with AT&T, Sprint, T- Mobile, US Cellular, Boost, and Cricket. I will be short and confident when I say that Verizon is (by far) the best cell provider that I have ever had. Thanks so much Mikia for all your help, your sense of humor, willingness to go above and beyond, and thank you for your military service. Mikia had a presence about her and great communication skills with an amazing sense of humor to turn a what could be considered a horrendous experience into a laughing and joking exchange between us. Mikia then went above and beyond to find a loophole way to bypass the issues after close to another hour on the phone. For over an 1 1/2 hours she kept me laughing and joking about the situation, we weren’t making any progress and decided for me to call my bank and see if there was a problem there, Nope, but Mikia promised and did call back about an hour later and we tried again and again to get the program to work and take my payment, no go. So I called in this afternoon and was connected to Mikia, wow, she must darn near be a saint.she walked me through the various options and we were ready to make my payment when the the Gremlins struck! My email wouldn’t work and the links she texted wouldn’t show up at first, between us we figured out how to get the link to show up.then it decided to do bizarre things like only taking a partial payment and doing immediate reversals of the payments. I had talked to 2 other representatives over the last 5 days about an upgrade that were supposed to call me back but didn’t. Not that things went smoothly.they didn’t. I had the best ever customer service experience today. Shop phones, wearables, smart devices and accessories, and get delivery as quickly as the same day.ĭownload My Verizon now and control your entire Verizon experience in just one app.Score rewards, once-in-a-lifetime experiences and exclusive perks from your favorite brands when you register for Verizon Up.Manage and pay your bills easily, or simply enroll in Auto Pay. Switch to a different plan easily or go Unlimited right from your device.Change or manage your account safely anywhere, anytime.Monitor data usage via a control center that lets you see how much data is being used, who is using it and how to get more when you need it.Get on-demand support tools, such as Live Chat and step-by-step troubleshooting instructions as needed.View your account in one seamless feed.Check to see which offers you're eligible for.Switch to Verizon in minutes (and bring your phone), thanks to auto-detection of your device and the ability to scan your ID for quick setup.The My Verizon app is the all-in-one hub of your Verizon experience, allowing you to keep track of account changes and the latest offers, easily switch to Verizon, and much more.
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